A customer asked for an SDS: which version should you send?
When a customer simply asks for an SDS, businesses often send the wrong version. This guide provides a practical decision framework.
A customer asked for an SDS: which version should you send?
If a customer only says please send the SDS, you should not assume any version will work. The best approach is to check the target market, the usage context, and the customer's review habits.
Fast decision framework
Domestic China supply or factory use
Send the Chinese SDS first.
International customer or export communication
Send the GHS SDS first, unless a local market-specific format is required.
Customer did not specify
Reply with both options and ask whether they need:
- a China domestic SDS
- an English GHS SDS
- another market-specific version
Why version selection matters
The wrong version can lead to:
- buyer distrust
- platform rejection
- extra review cycles
- repeated document requests